Refund Policy

Effective Date: October 24, 2024 Last Updated: October 24, 2024

At Houdin, we want you to be completely satisfied with your purchase. This Refund Policy outlines the circumstances under which refunds may be requested and processed through our payment processor, Paddle.com.

1. Payment Processing

All payments for Houdin premium subscriptions are processed by Paddle.com, our trusted payment partner. Paddle acts as the Merchant of Record for all transactions and handles billing, payment processing, and refunds in accordance with their terms and applicable consumer protection laws.

2. Refund Eligibility

2.1 Premium Subscriptions

• 14-Day Money-Back Guarantee: You may request a full refund within 14 days of your initial purchase or subscription renewal.
• Pro-rated Refunds: For annual subscriptions, refunds after 14 days may be processed on a pro-rated basis at our discretion.
• EU/UK Consumer Rights: Customers in the EU and UK have additional rights under consumer protection legislation.

2.2 Browser Extension

• Since our core browser extension is free, refunds apply only to premium features and subscriptions purchased through Paddle.

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Purchases made more than 14 days ago (unless exceptional circumstances apply or required by law)
• Subscriptions where premium features have been extensively used during the refund period
• Violations of our Terms of Service
• Purchases made with promotional credits or coupons (unless required by law)

4. How to Request a Refund

You can request a refund directly through Paddle at paddle.net. You can also contact Paddle at help@paddle.com

5. Subscription Management

5.1 Cancellation

• You can cancel your subscription at any time through:
  • Paddle's customer portal
  • By contacting help@houdin.dev
• Cancellation stops future billing but doesn't automatically trigger a refund
• You retain access to premium features until the end of your current billing period

5.2 Immediate Refund with Cancellation

• If you request both cancellation and refund, specify this in your request
• Approved refunds result in immediate loss of premium features

6. Consumer Rights

6.1 EU/UK Customers

EU and UK customers have additional rights under consumer protection laws:

• 14-day withdrawal period for digital services
• Right to cancel within the withdrawal period
• Proportionate refunds for services partially consumed

6.2 US Customers

US customers are protected under applicable state consumer protection laws and Paddle's terms of service.

7. Exceptional Circumstances

We may consider refunds outside of our standard policy for:

• Technical issues that prevent service use for extended periods
• Billing errors by Paddle or Houdin
• Significant changes to service features that impact core functionality
• Legal requirements in your jurisdiction
• Other exceptional circumstances reviewed on a case-by-case basis

8. Fraud Prevention

Paddle employs advanced fraud prevention measures:

• Refund requests may be subject to verification
• Accounts with suspicious activity may have refunds delayed or denied
• We reserve the right to refuse service to users who abuse the refund policy

9. Disputes and Chargebacks

9.1 Contact Us First

Before initiating a chargeback with your bank or payment provider:

• Contact our support team at help@houdin.dev
• Allow us the opportunity to resolve the issue directly
• Most issues can be resolved quickly without involving your bank

9.2 Chargeback Process

• Chargebacks are handled by Paddle as the Merchant of Record
• Disputed charges may result in account suspension pending resolution
• We work with Paddle to provide necessary documentation for chargeback disputes

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be:

• Posted on this page with an updated effective date
• Communicated to active subscribers via email when material changes occur
• Subject to applicable consumer protection laws

11. Contact Information

For refund requests or questions about this policy:

• Houdin Support: help@houdin.dev
• Paddle Support: help@paddle.com

12. Governing Law

This Refund Policy is governed by:

• Paddle's Terms of Service and Privacy Policy
• Consumer protection laws applicable in your jurisdiction
• The laws of the jurisdiction where Houdin is registered

For Paddle's complete terms and refund policies, visit: https://paddle.com/legal/

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This refund policy is designed to comply with Paddle.com's requirements and provide fair treatment to our customers while protecting our business interests. We're committed to excellent service and resolving any payment-related issues promptly.